Your safety and comfort
is our top priority

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The Latest on store Openings

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The Latest on deliveries

Showrooms

Our showrooms in the Republic of Ireland are temporarily closing, to comply with the government's level five restrictions. You can still purchase a sofa online.

Showroom FAQs

Are all of your showrooms open?

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Our showrooms in the Republic of Ireland are temporarily closing, to comply with the government's level five restrictions. You can still purchase a sofa online.

DFS Store Icon

The Latest on store Openings

DFS Delivery Truck Icon

The Latest on deliveries

Deliveries

We are continuing to deliver customer orders where they can be conducted safely for customers who require sofas for the essential upkeep and functioning of their home.

We have been working with our head of health and safety to ensure all of our delivery teams received full training on social distancing measures to keep everyone safe:

The team will politely ask you to stay at least 2m away from them throughout the delivery

We’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser

Delivery FAQs

What will the lead time be if I order a sofa?

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The lead time for each sofa differs depending on the model you choose. Our telephone 1800 535 580 and website sales advisers can provide an estimated delivery date for the furniture you’re interested in.

Are you making deliveries?

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We are continuing to deliver customer orders where they can be conducted safely for customers who require sofas for the essential upkeep and functioning of their home.

How are you keeping me and your delivery teams safe?

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All of our delivery teams received full training on social distancing measures. They will ask you to stay at least 2m away from them throughout the delivery and we’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser. All our delivery teams will have temperature checks everyday before they start work. Our teams are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.

Can you do a doorstep delivery instead?

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Yes, if you would prefer. We can deliver the furniture to your garage or doorstep and our team can advise you on how to get the product into your home and assemble it. Instead of signing for the product, we will take a photograph of the furniture with you outside your home.

I don’t want to receive my order until the Level Five lockdown has been lifted, can I rearrange?

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Yes, please contact your local store and we will rearrange your delivery at a time to suit you after December 1st.

You can find the contact information for your local store via our ‘store locator’. Whilst the store is temporarily closed to members of the public, a member of the team will be available to answer your call.

My furniture is on order but according to ‘track my order’ it is going to be longer than quoted. What happens now?

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Please don’t worry, although we haven't been able to meet the original delivery time due to the constantly changing circumstances around managing the pandemic, your furniture is still on order and is simply on hold by us until we’re able to deliver. We’ll be in touch as soon as we can to rearrange delivery.

Other FAQs

What happens if I have a problem with my furniture?

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If you have a problem with your furniture please contact your local store and we’ll book a service visit for you.

You can find the contact information for your local store via our ‘store locator’. Whilst the store is temporarily closed to members of the public, a member of the team will be available to answer your call.

I have a question about my order, are customer service available?

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Yes. We’re here if you need to contact us. We ask that you please bear with us during these challenging times as we do our very best to continue to provide a good standard of service. Customer service can continue to be accessed on tel: 0044 333 9999 777.

I’m worried I might not be able to keep up my finance payments, is there anything you can do?

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We understand our customers might be facing uncertainty about their finances at this time. If you’ve already taken delivery of your product then you should speak directly with your finance provider, we’re confident they’ll be able to listen to your concerns and discuss the available options with you.

If you’re still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on tel: 1800 535 580.

Risk Assessments

Our Health and Safety team has worked tirelessly with each operational department to assess risk and adapt our operating processes in line with Government and British Retail Consortium guidance.
Our risk assessment documents can be found below:-