Your safety and comfort is our top priority

Showrooms

All our showrooms are now open and we look forward to seeing you in store soon. We want to thank all of our customers for their continued patience. We continue to be open online or over the phone. All our products displayed in our stores, and more besides, are available on our website. You can use our phone, Live Chat or website to access our full range and still benefit from expert advice.

Keeping 2m apart from customers and colleagues

Keeping 2m apart from customers and colleagues

Introducing hand sanitiser stations in our stores

Introducing hand sanitiser stations in our stores

Avoiding close contact including handshakes

Avoiding close contact including handshakes

Our showrooms are very spacious but occasionally we may also limit the number of customers in the store at any one time. All these measures will enable us to strictly follow the Irish government’s guidelines on social distancing in all our stores.

*please see government guidelines for exemptions

Smart queuing in our stores at busy times

When visiting our showrooms at busier times, you’ll now be greeted by one of our in store colleagues who will welcome you and guide you through our new queuing process. This process allows us to safely monitor the number of customers in the showroom at any one time so we can ensure we keep the safety of our colleagues and customers as our top priority

Making your visit to the showroom quicker

Customers are welcome to come and visit our stores as usual but for those customers who would like to reduce the time they spend in store, we have also introduced two new additional ways to shop:

Showroom FAQs

Yes. All of our Irish showrooms are open. Please use our store locator tool to find your local store.

Yes, it is compulsory to wear a face covering in our stores so we can protect each other as much as possible and slow the spread of Coronavirus. If, based on government guidelines, you’re exempt from wearing a face covering please continue to practice social distancing and hand hygiene while visiting the store.

The safety of our employees and customers is our first priority. All of our retail employees have received social distancing training set by our head of health and safety based on Irish government's guidelines. We are also implementing a number of new social distancing and hygiene practices in store including keeping 2m apart from employees and other customers; conducting colleague temperature checks every morning before work; introducing hand sanitiser stations; increased frequency of cleaning high contact areas and providing employees with personal protective equipment when requested. Our teams are empowered to politely refuse entry to anyone they believe has symptoms associated with Coronavirus.

Please visit our ‘store locator’ page . Select the store you’d like to visit and click on ‘book an appointment’. A series of available dates and times will be displayed to choose from. We’ll then email you confirmation of your appointment.

We are currently running an appointment service so the number of customers in store at anyone time will be very limited. When you arrive for your appointment please let our sales adviser know you’re in the vulnerable category.

Deliveries

Under government guidance we are allowed to make deliveries in Ireland. Our team will contact you when we are able to deliver your order but in the meantime we kindly ask that you recognise this unprecedented situation and bear with us. All of our delivery teams have received full training on social distancing measures to keep everyone safe:

Keeping 2m apart from customers and colleagues

Please ensure you remain a minimum of 2m away from our installation team, ideally in another room

Please open windows

Please ensure you have opened windows in your room of choice

Delivery Wearing Masks

We would appreciate if you could wear a mask during delivery as our delivery teams will be

Delivery FAQs

The lead time for each sofa differs depending on the model you choose. Our telephone 1800 535 580 and website sales advisers can provide an estimated delivery date for the furniture you’re interested in.

Yes, we continue to deliver in Ireland. Unfortunately due to knock on effects of the pandemic we are experiencing some delays. Our team will contact you when we are able to deliver your order but in the meantime we kindly ask that you recognise this unprecedented situation and bear with us. We apologise for any inconvenience and we’ll be in touch as soon as we can to arrange your delivery.

All of our delivery teams received full training on social distancing measures. They will ask you to stay at least 2m away from them throughout the delivery and we’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser. All our delivery teams will have temperature checks everyday before they start work. Our teams are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.

Yes, if you would prefer. We can deliver the furniture to your garage or doorstep and our team can advise you on how to get the product into your home and assemble it. Instead of signing for the product, we will take a photograph of the furniture with you outside your home.

Unfortunately due to knock on effects of the pandemic we are experiencing some delays with some customer orders. Although we haven't been able to meet your original delivery time, due to these constantly changing circumstances around managing the pandemic, your furniture is still on order. All outstanding orders are being prioritised and we’ll be in touch as soon as we can to arrange delivery.

Other FAQs

If you have a problem with your furniture please contact your local store and we’ll book a service visit for you.

Yes, please call your local store in the first instance. We are receiving a significant volume of calls so we ask that you please bear with us during these challenging times as we do our very best to continue to provide a good standard of service.

We understand our customers might be facing uncertainty about their finances at this time. If you’ve already taken delivery of your product then you should speak directly with your finance provider, we’re confident they’ll be able to listen to your concerns and discuss the available options with you. If you’re still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on tel: 1800 535 580.

Risk Assessments

Our Health and Safety team has worked tirelessly with each operational departmental to assess risk and adapt our operating processes in line with Government and British Retail Consortium guidance.

Our risk assessment documents can be found here:-