Give your sofa a gentle weekly hoover to remove dust and debris. Make sure you use a soft attachment and a low setting to avoid any accidental damage.
Direct sunlight can cause the colours to fade and cause your sofa to age before its time, so give it some shade to help it keep its youthful looks for longer.
Even sturdy leather sofas can still be sensitive to substances that aren’t meant for them, so steer clear of any cleaning products that haven’t been created specifically with leather in mind.
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When you’ve invested in a new leather sofa, you want to protect it from spills, stains, rips and tears for as long as possible. That’s why our 5 year service plan can be in place from the day your sofa is delivered.
Our 5 year care plan starts from the date of delivery of your furniture. It takes care of staining on your leather sofa including dye transfer from clothing or newspaper print, plus any spills from food or drink that leaves a mess behind. It also takes care of damage including scuffs, burns, tears, rips, scratches or punctures to your sofa. Damage from children or pets are also covered as part of the care plan.
You also benefit from damage to interiors, exteriors and motion furniture included which starts from the end of the 2 year manufacturers guarantee and lasts for 3 years.
Some damage isn't included in the service plan; including general cleaning or gradual wearing of the furniture through normal use. Damage caused by pets is covered, however a build up of damage caused by pets is not.* Colour loss, dye transfer as a result of an accumulation or fading by sunlight is not included and neither is damage caused by using the wrong cleaning products. Take a look at our care tips for leather sofas to keep yours looking spick and span.
You are only eligible for the Sofacare service plan if the furniture is going into your home. You cannot purchase the Sofacare service plan for use in business properties or properties you let out.
To find out more about what you can claim for, click through to our full terms and conditions
You must make a request for repair services as soon as possible and always within 28 days of the damage occurring. Any requests outside of this time frame may mean we will not be able to provide repair services. To make a repair request call Guardsman on 1800 806 182. You can also download a form from the Guardsman website and send it via email at [email protected] or by post.
Guardsman has a team of trained furniture experts. We may send out an expert technician to look at the damage, and where appropriate we will aim to clean or repair your furniture. If we can’t, then we’ll make an effort to replace it with something as close to your original purchase as possible.