DFS terms and conditions

Welcome to the dfs.ie website terms and conditions for use. These apply to the use of this Website and by accessing this Website and/or placing an order through the Head Office (DFS Direct) Telephone Sales Department, you agree to be bound by the terms and conditions set out below.

This site is owned and operated by DFS Trading Limited ("DFS, we, our, us"). Registered office: 1 Rockingham Way, Redhouse Interchange, Adwick-le-Street, Doncaster, DN6 7NA. Registered number 01735950 (England and Wales).

To provide you with the very best service, we may monitor or record our calls for training purposes. Mobile charges may apply when calling the free phone number. Charges may apply if calling from outside the UK.

We aim to constantly improve and develop the DFS website for the benefit of all our customers, to allow this process to take place, we may occasionally:

  • Modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
  • Change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change.
  • Alter or extend promotions at any time.

If DFS is informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

DFS makes every effort to ensure that this website is free from viruses or defects. However, due to the nature of the Internet, we cannot guarantee that your use of this website won’t affect your computer. DFS recommends that you purchase the right firewall and anti virus software to use this and other websites and screen out anything that may damage it. DFS shall not be liable in the very unlikely event that while using this website your computer equipment is damaged.

DFS has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed inclusive of V.A.T. We make every effort to display the colour of the furniture as accurately as possible. But as colour reproduction depends on your computer’s monitor, we cannot guarantee that your monitor’s display of the colour is accurate to the actual product. To help ensure that you purchase the sofa colour of your choice we will endeavour to send out a sample swatch of your chosen colour.

If you decide you would like to place an order with DFS by speaking to one of our personal shopping advisors, please have the following information ready as it will help us process your order, however, we will be delighted to answer any queries you may have. Here are some of the most common questions for you to consider:

  • Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
  • Will the furniture fit in the room?
  • Which range are you interested in?
  • Which items from the range do you want to order? Please note that if you are thinking of buying extra items such as a footstool or chair at a later date, there may be a slight colour shade variance. It is therefore best to order all the furniture you require at the same time
  • What colour would you like the furniture in?
  • How would you like to pay for the furniture?

Everything that DFS sells is handmade. As a manufacturer we pride ourselves on being able to make furniture that's perfect for you.

If you place an order with dfs Direct, we will send all your paperwork by 1st class post to arrive within 3 working days.

It is important that you appreciate and understand that this order is a legally binding contract. Your statutory rights, including any cancellation rights, are unaffected.

You will be informed of the likely approximate length of time until delivery at the point of order. Once your order is confirmed as available for delivery we will contact you to agree definite arrangements for the date of delivery. Where possible we will deliver on the first available van in your area as we are unable to store your furniture. Every effort is made to see that the approximate delivery date is accurate, but on rare occasions the manufacture of your furniture may be delayed through circumstances beyond our control. We will, of course, make every effort to keep you informed.

If you choose to pay using humm interest free credit, the approximate delivery time will start once you have completed your humm application and signed your credit agreement, so we advise completing this as soon as possible.

Your swatch box should be dispatched in the next day or two, and we'll contact you by email to let you know that your swatch box is on its way. We would also like to keep in touch with you in the future. However, if you only want to know that your swatch box has been despatched, you can unsubscribe by clicking the link in the same email.

A small charge of €99 is made for our delivery and installation service for deliveries made in Ireland, within a 40 mile radius by road of any DFS store. If you wish your order to be delivered outside the 40 mile radius we will be happy to provide you with a personal delivery quotation. e.g. mainland Europe, Channel Islands, etc.

DFS can deliver and fully install your furniture to destinations outside the Republic of Ireland and regularly deliver to mainland Spain and Portugal via our trusted third party suppliers. For a personal quote please call +44 (0)1977 786153 to speak to a personal shopper or leave your details and we will call you back for free.

On the day of delivery, please ensure that the delivery team can gain easy access to the room that the furniture is going into. Please make sure that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. Unfortunately, we are not able to take away your old furniture. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.

DFS guarantees that products advertised on this website as guaranteed delivery before Christmas will be delivered no later than the 24th December to mainland ROI addresses including Northern Ireland. If you live outside mainland ROI and NI please speak to a personal shopper who will be able to advise on delivery times. However, if due to circumstances beyond our control DFS fails to deliver in time for Christmas, substitute furniture will be supplied for use until your order is fulfilled.

Payment methods include debit or credit cards, Visa, Mastercard, Delta/Connect or Maestro. Payments can be made electronically by bank transfer, details will be provided on request. DFS do not accept any responsibility for cash sent in the post and strongly recommend that you do NOT use this method of payment.

If DFS have agreed that you can pay for the balance of your order by card on delivery, any outstanding payments must be made to the delivery team before the installation of the furniture will take place.

Right to cancel - Cooling Off Period. Where you purchased Products* exclusively via our Website or Websales and have not seen them in a store prior to purchase, then you are entitled to change your mind and cancel your Contract up to 14 days after delivery.

You will be entitled to a full refund of the price paid for the Products plus standard delivery costs; however, we are entitled to reduce the amount of any refund to reflect any reduction in the value caused by you or if you have failed to take reasonable care when handling the Products, and express delivery charges above the standard rate will not be refunded.

* Your rights to cancel during the Cooling Off Period excludes:

i) Bespoke items custom made to your specification.

ii) Mattresses which have been unsealed, due to their intimate nature. All mattresses are delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.

iii) Self-assembly items that have been damaged during assembly.

iv) Purchases made in-store or where you have inspected the Product prior to purchase.

If the Cooling Off Period applies and you wish to cancel please contact us in writing as soon as possible. If you are exercising your right under this clause you must arrange for the return of the Products to us showing no evidence of use within 14 days of you telling us you wish to cancel the Contract. Whilst the Products are in your possession you must not handle them beyond what is necessary to establish their nature, characteristics and function. It is your responsibility to return any Products to our central delivery point in a good condition and we ask that you return the Products in appropriate packaging such as to prevent damage in transit. DFS recognises that many customers do not have the means to return Products themselves, and so we can arrange collection during normal business hours (Monday to Friday). A charge of up to €195 will be made to cover the cost of collecting the items. For orders where the delivery charge was more than the standard charge, collection costs will vary and may exceed €195. We may also charge you for any usage of the Product prior to collection by us so you should try not to use the Product whilst it is in your possession.

Cancellation of your Contract where DFS are not at fault and there is no statutory right to change your mind. If you request to cancel your Order before it is completed, you will have to contribute towards our costs which we have already incurred by preparing your Order. We will refund any money paid for Products not provided deducting a reasonable contribution towards the costs already incurred by us. If you notify DFS within 48 hours of placing your order we may be able to prevent any costs being incurred with our manufacturing & logistics partners. Cancellations and amendments more than 48 hours after the order is placed could incur a cost of up to 20% of the price of the Products as a contribution towards the costs already incurred by us.

If you are entitled to a refund, it will usually be processed within 14 days and will use the same method as the original payment. If the original payment method was a credit agreement, DFS will make the refund to the finance provider usually within 14 days, the finance provider is responsible for deducting the amount from your agreement, please see the terms & conditions of your credit agreement for further information. Any Products that need to be returned to DFS (please refer to the Cancellation Policy for further information) must be returned to our central delivery point prior to the refund being processed. When calculating refunds, a deduction may be applied to cover usage depending on the condition and length of time the Product has been in your possession.

DFS are the leading specialist in upholstered furniture and we go to great lengths to ensure that everything we sell is of the highest quality. DFS have such confidence in the sofas we sell that we offer a 15-year guarantee on everything we make and on products that we have exclusively sourced from our supplier partners.

The guarantee starts from the date of delivery and offers cover against manufacturing defects on the frame and spring construction. Additionally, stitching, electrical parts, recliner mechanisms and sofa bed mechanisms are covered for 2 years.

Your statutory rights are unaffected.

We offer a 2 year guarantee on all occasional, dining and bedroom furniture and all mattresses.

See our fabric service plan, our leather service plan and bedroom and dining service plan.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times with us or licensors. You are permitted to use this material only as expressly authorised by DFS.You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition. All our sofa's are suitable for general domestic use only. For commercial use, we do not accept any responsibility or liability for safety standards or compliance unless you have requested, in writing, furniture for use in that environment and we have supplied relevant safety certification.

DFS shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

By responding to our request with the @dfs mention and/or hashtag #mydfs and uploading User Content to this Site or by accepting these Terms of Use (TOU) in connection with otherwise making User Content available to Olapic, you grant DFS and our third-party service providers who provide content management services including Olapic, and its retail partners (collectively, the “Licensed Parties”) the worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your User Content in any manner to be determined in the Licensed Parties’ sole discretion, including but not limited to on its webpages, social media pages operated by the Licensed Parties, promotional e-mails and advertisements, and in other marketing, promotional and advertising initiatives, in any media now or hereafter known. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Content in any manner in their sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Content. You hereby represent and warrant that (i) you own all rights in and to your User Content, or, if the User Content is subject to third party proprietary rights, including, for example, material protected by copyright, trademark, patent or trade secret law or other proprietary rights laws, you have all necessary licenses, rights, consents, and permissions to publish the User Content you submit and to grant the rights granted herein, including permission from all person(s) appearing in your User Content; (ii) you are over 18, (iii) you are legally entitled to post the User Content, , and (iv) the User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive and the Licensed Parties’ use of your User Content as described herein will not violate any other law. You hereby release, discharge and agree to hold the Licensed Parties, and any person acting on their behalf, harmless from any liability related in any way to the Licensed Parties’ use of your User Content. The Licensed Parties reserve the right to remove any User Content from the Site, the DFS properties and the Services at any time, for any reason. If you believe User Content residing on the Site or the Services infringes a copyright, please refer to Olapic's Copyright Policy - https://www.olapic.com/tos/ PRIVACY By agreeing to these TOU you are consenting to Olapic’s collection and processing of your personal data as described in the Olapic Privacy Policy: http://olapic.com/privacy-policy/.